Room bookings
Payment
- Full payment when you book, unless we agree something else with you in writing.
- Monthly stays: the first month when you book, then each month 7 days before it starts.
- Special long stay prices (our discounted monthly and 6 month offers) are paid in full when you book and are non-refundable.
Cancelling
If you need to cancel
Where we can, we give credit for a future stay instead of a refund. Credit lasts 12 months and you can pass it to a friend.
High season (1 November to 30 April)
- 50% of the booking is non-refundable from the moment you book.
- 30 days or more before arrival: the other 50% is returned as credit.
- Less than 30 days before arrival, or no show: nothing is returned.
Low season (1 May to 31 October)
- 14 days or more before arrival: the full amount as credit.
- 7 to 13 days before arrival: 50% as credit.
- Less than 7 days before arrival, or no show: nothing is returned.
Card fees are never returned.
Changing dates
Moving your dates
- We move your dates only if a room is free on the new dates.
- Each change costs 500 THB.
- If the new dates cost more, you pay the difference.
- New dates must be within 12 months of your original arrival date.
During your stay
Leaving early
- Nights you have paid for but do not use are not refunded.
- Monthly stays: give us 14 days notice to end early, and any full month you have paid for and not started is returned as credit.
- Special long stay prices are non-refundable, including when you leave early.
Training
Training packages and courses
Training packages, privates and online courses are never refunded, including when they are bought with a stay.